Got Issues With BART? Attend A Customer Focus Event

Have a question about BART? Want to chat with BART Customer Services personnel?

Attend a BART "Customer Focus" event at a station near you. These events provide an excellent opportunity to speak with BART representatives in a casual, face-to-face setting and get answers to any questions you might have about the BART system. Customer Focus events are held from 4:00-6:30 p.m.

Upcoming Customer Focus Events

Wednesday, 10/26-SFO
Wednesday, 11/9-North Concord/Martinez
Wednesday, 11/16-North Berkeley
Wednesday, 12/7-Bay Fair
Wednesday, 12/21-Powell Street

Don't complain about someth

Why BART Doesn't Run 24HR Service

For starters, the weekend that BART ran overnight service (Oct 15-16) was a bust. In those two nights, BART only carried about 9200 passengers, that created 25,300 dollars in revenue. It cost BART about 200,000 dollars to run the overnight service that weekend. Do the math there. So basically, it's not worth running 24Hr service because there obviously isn't enough demand for it, evidenced by that weekend.

Secondly, BART service usually ends at midnight and resumes at 6 a.m. on Saturdays and at 8 a.m. on Sundays so employees can perform critical maintenance work. All the work that keeps the system running relatively smooth during the day is done at night, and can only be performed while the system is shut down.

bartside's picture

what is with the 8 car train shit???

who gives? why is bart running 8 car trains during rush hour? The damn platform was made to handle 10 cars. I didn't pay to ride bart only to get packed like fucking sardines in an 8 car train. aaaaarrrggggghhhhhh!!!!!!!

What is it with the young Black Males who solicit?

I'm trying to enjoy a quick nap on the train when I'm suddenly disturbed by these two young black males who are selling candy?

I've seen the same kids do this a few weeks ago. I would never buy candy from them because:
-they're definitely not at school like they should
-clothes are so dirty and ripped
-agressive approach

Unacceptable

Maybe its being in such unusually close proximity to strangers, maybe its that I am either tired because it is early or tired from the day, maybe it's the air in the transbay tunnel... but I cannot believe how completely unacceptable some people's behavior on BART is. Like where do you live, and what happened to you as a child???

Examples:
-The guy sitting in a seat, cutting his own hair with clippers. I wanted to pee all over him. I mean he's leaving his body waste all over, why not see what it's like for everyonwe else?
-The lady who talks about INCREDIBLY personal issues very loudly on a cell phone. I don't want to know that your aunt is having complications with her diabetes, or that your sister just had her kids taken away by child protective services... and you are at the OTHER END of the car I am on. Psycho.

Train Operator from Dublin to SF at 7am

Thank you for your professionalism this morning. You announced every stop. LOL most of the time I fall asleep and it helps when you announce the current station. Thanks and keep up the good work.

good idea

this website is a great idea. I like bart but I have some concerns too and I didn't realize lots out there feel the same way. I'm sure you are all in the same predicament as me. I need to use BART because overall it is a great way to get to work. The only thing that concerns me is the increase in riders because who wants to pay those high gas prices? Somehow I would assume bart will add more trains to accomodate the increase. Reading through the website I agree with what has been posted. It is sad to have a train full from the first 2 to 3 stops.

They need to add more trains running which means using our money to purchase them. I have a complaint about certain practices with bart management, they keep giving themselves big raises! You're the chief of bart and you make over $300K? How much more do you need? Isn't bart suppose to be part of government anyway? Why are they allowed to go on Strike? They are a public service.

Bart was not operating on morning commute on 10/13/2005

By now, you should know that BART had a severe delay in service. It was something about a mechanical failure which caused a fire to start. Not clear exactly on the details.

San Leandro Station had a fire which disrupted everyone

I arrived at Dublin Pleasanton only to hear that there was a fire at San Leandro station. Due to this there wasn't any service from Fremont and Dublin. Only Fruitvale had service. I drove to Fruitvale only to be dealing with a mess of riders facing the same issue. At one point they made about 1000 riders go to the other platform which required going downstairs and crossover back upstairs. After everyone made their way to the other side, a BART employee came up and said they changed the platform! So here we go back to the other platform again! lol I just need to get back to work. They said buses were provided but it takes too long and they can only hold so many passengers.

ewww gross people

I just remembered how nasty some people are on BART. This guy I saw wiped his runny nose with his hand and then grabbed the rails before getting out. Please can you be civilized and bring something to wipe your nasty self, you are spreading your diseases to everyone else!!!!!!!!!!

What is this 24 hour BART that I heard about?

Is it true that BART is going to run 24 hours on a weekend? If so, can someone fill me in? I think that is a great idea since I work on different shifts.

Surfing on BART? (thanks Bart Surfer)

10 car Train is a bonus. I got on at Bayfair heading for San Francisco and it was nice to have a 10 car train. There lots of empty seats where it's usually not when it's an 8 car train. lol I never heard of the term "Bart Surfer" until a new member that goes by that name enlightened that to me. If you don't know what I'm talking about, it's when you have to stand but you don't want to grab the dirty and nasty handrails, you just have to balance yourself and surf! I love that.

BARTsurfer's picture

Ruining it for everyone....(from the craigslist post via BART Rage blogs)

Okay, so stick with me here, I like the coincidence, synchronicity or however you want to categorize it.
I moved to the area, and became a frequent BART rider. I realize that there were certain rules that everyone needed to follow like no smoking, giving up seats by the door for those who need it etc.
The rule about eating I figure is a litter, and consequently a hygiene and health issue. Of course, if one is responsible, there's no reason we shouldn't be allowed to eat as long as we pick up after ourselves. I thought it's a rule simply because a few lame people ruin it for everyone.
Now without a subtle segue, September 11, 2001 has changed our freedom (real freedom, not George W. Bush religious morals/trademarked greedom) and we've had to adhere to restrictions on freedoms because a few assholes. This is a more violent, ignorant and spiteful version of the same idea filled with malice. Now we've given up more liberties more profound and restrictive due to only a few.

BARTsurfer's picture

ruining it for everyone...(from the craigslist post)

Okay, so stick with me here, I like the coincidence, synchronicity or however you want to categorize it.
I moved to the area, and became a frequent BART rider. I realize that there were certain rules that everyone needed to follow like no smoking, giving up seats by the door for those who need it etc.
The rule about eating I figure is a litter, and consequently a hygiene and health issue. Of course, if one is responsible, there's no reason we shouldn't be allowed to eat as long as we pick up after ourselves. I thought it's a rule simply because a few lame people ruin it for everyone.
Now without a subtle segue, September 11, 2001 has changed our freedom (real freedom, not George W. Bush religious morals/trademarked greedom) and we've had to adhere to restrictions on freedoms because a few assholes. This is a more violent, ignorant and spiteful version of the same idea filled with malice. Now we've given up more liberties more profound and restrictive due to only a few.

Dublin Pleasanton station

during certain days of the week I start at Dublin Pleasanton station and I feel bad for the next two stops. The reason, because the cars are practically full before it leaves. It's unbelievable but yes, I would not want to be the next few stops because it will be standing room only.

Personal Hygeine

Can you please take a shower and at least close your mouth? It stinks really bad and you are smelling up the place. I understand that everyone gets morning breath but brush your teeth and have some mints. If you can't do that then can you hold your breath till I get off my stop? LOL

i agree the noise is BAD!!!

the noise from the steel track and wheels are so loud that I wonder what the decibels are. I bet it's above the healthy level. Does anyone have a sound meter? Please post if you do.

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