Communication Breakdown
Hi,
I was waiting for the SF train at 12th Street this morning just as the medical emergency at West Oakland had occurred. I am very concerned about the way communication is handled. First, we were told to go up to platform 3, then to go down to platform 2, then back up to 3 or 2 or whatever. People were walking up and down the stairs and no one was clear about where to go. If there were a real crisis, such as a earthquake, I fear that similar confusion would result in injuries or deaths. Please, please, please develop a better system of communication. The train operators tell us one thing, the station agent another and the central control yet another. Please get your act together. The first step is to admit the system does not work without getting defensive.
I am admitting that the
I am admitting that the system does not work. I'm not defensive. Now what do we do?
No doubt in my mind that the
No doubt in my mind that the communication system is in dire need of repair. If there were a large scale emergency, not just a "medical emergency" yesterday morning, we'd have been fucked. Any ideas on how to bring about this change?
Agents are told to hold all
Agents are told to hold all essential calls to central. They don't know whats going on in some cases. Some have radios that they can listen to.
Ah, the Station Agent
Ah, the Station Agent radios... LOL.
But seriously, people should be given the information on which train to board, but nothing more. The fact that it was a "medical emergency" was unnecessary to the passengers and I had several as me (not on site) what type of medical emergency was going on. Why is this ANYONE's concern? BTW, Central wasn't broadcasting much info over the shortwaves...
Ah, the Station Agent
Ah, the Station Agent radios... LOL.
But seriously, people should be given the information on which train to board, but nothing more. The fact that it was a "medical emergency" was unnecessary to the passengers and I had several as me (not on site) what type of medical emergency was going on. Why is this ANYONE's concern? BTW, Central wasn't broadcasting much info over the shortwaves... And hold all NON-ESSENTIAL calls.
Medical emergency = drunk
Medical emergency = drunk homeless piece of shit throwing up on a train or platform. Who the fuck cares.
this homeless piece of shit
this homeless piece of shit died on the way to the hospital asshole
Really? jbap21
Really?
jbap21
that is what i was told
that is what i was told
And now we have one less
And now we have one less homeless fareevader, off the train and not smelling up the place..life is good.
Well, if they hurry up and
Well, if they hurry up and put these fancy new TVs in the stations they can use a ticker (I liked that idea from the other thread) to display the delay time at all stations, and at the affected station maybe just a big block letter announcement 'Platform 2' or an emergency message, or something. And have displays in all the agent booths and trains with the same info. That way there's no guessing, employee or otherwise, as to what to do.
A few weeks ago, a Train
A few weeks ago, a Train Operator made what she thought was a PA announcement over the radio. She told her passengers (or so she thought) "Due to an emergency, we will be holding here". It is truly embarrassing to do that over the radio for all your co-workers to hear but a TO should never make an announcement like that. If I was a passenger, I'd want to know what the emergency is. Although most TO's are professional, there are a few knuckleheads out there.
If they can't even use the
If they can't even use the displays they have now, how do you expect they'll do any better with more pixels?
I, frankly, love the LED displays, but I wish they put more information on them.