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BART DO'S AND DONT'S (from an operator)

Feel free to add your own if necissary.

#1. Please be courteous to others.

#2. Please do not put your feet on the seats of the trains. I'm pretty sure you've stepped in something disgusting during the course of the day, so please think about others that have to sit in that same seat you put your shoes on.

#3. If you see train doors open, HUSTLE. You do not know how long the doors have been open, or how much longer they will remain open. If my doors are open and it's time for me to go, if I see you walking, taking your sweet time and not making an effort to get on my train, I will close doors on you faster than you can say "hold on". No hustle, no reward. Now if I see you hustling, and you don't make it, I'll reward you with a courtesy door cycle for your effort.

#4. NO BICYCLES IN THE LEAD CAR DURING COMMUTE.

#5. Please let those that need to get OFF the train step off first before you get on.

#6. When on escalators, STAND on the right. WALK on the left. Just because you're not in a hurry doesn't mean other people aren't.

#7. If you miss a door cycle, that means you were late. Actually, you're not late for my train, you're just early for the next one. Look at it that way.

#8. If you miss a door cycle, do not wedge your foot, or any other objects in the door to keep it open so you can force your way in. 75% of the time, you damage the door mechanism by doing that, which causes trains to go out of service. I don't think you want to deal with a trainload of passengers that have to be offloaded from a train because you just had to force your way onto the train.

#9 If you miss a door cycle, or if you're waiting for doors to open, beating on, and/or kicking the doors or the train will not make the doors open. Trust me that does not work. If anything, you doing that just gives the operator reason to NOT open them for you.

#10. Please do not be lazy and not pay attention to platform destination signs. If the platform signs above my train say DALY CITY, that means I'm not going to the airport. The system is extremely easy to navigate, you just have to make a little effort and pay attention.

#11. I don't know when the next SFO train is coming. Actually, I find out by looking at the platform signs as I depart telling me how far it is behind me. So should you.

#12. Please don't eat on trains. People work long, hard days and look forward to getting home and feeding their faces. They don't want to be tortured the whole trip from SF to the east bay by smelling your quarter-pounder with cheese and french fries.

#13. Please don't drink on trains. More often you're gonna spill whatever you're drinking, and whatever seat you spill your diet coke on is the same seat you're gonna sit in somewhere down the line.

#14. If you're gonna break rules #11 & 12, at least be considerate enough to take your trash with you when you get off the train. There are trash recepticles convieniently located by the fare gates, so you can throw your trash away on your way out. How easy is that?

#15. Please do not leave newspapers on trains. I know some of you try to be nice by leaving them on trains so others can have something to read, but when 50 people do this, there's enough newspaper laying in one car to start a small bonfire.

#16. If you see, feel, or smell something funny in a car, REPORT IT! It irritates us to no end when we get an alert telling us there's a mechanical problem on the train somewhere, and no one calls us to tell us. Case in point: I was operating a train that gave me an alert of a brake problem. I stop the train, and go back to investigate and troubleshoot. I have a 9 car train, and about 1/2 way through, I start to smell burning brakes. Two cars away from the problem car, I can already see smoke. I get to the problem car, and it's FULL of smoke. There's about 20 passengers sitting in the car and not one of them said a word. The bottom of the car was about 5 minutes from catching fire due to burning brakes, and folks were just sitting there in a smoke filled car like they were at home on the couch. I asked someone how long the car has been smoking, and someone said "Since Concord." That was 6 stations ago. Again. If you see, smell, or feel something that isn't right, tell us, so we can get it taken care of ASAP. Don't sit quiet and let the train burn up, and don't decide to let us know something until we get to YOUR stop and you're getting off the train.

#17. Please don't hog seats. Your Louis Vuitton bag does not need a seat of it's own. Others would like to sit down and take a load off just like you do. Share, be courteous, and make everyone's trip as comfortable and drama free as possible.

#18. Don't crowd the middle of the platforms. I know it's convienient to stand there and wait because that's where the escalators drop you off. However, there's 5-6 other cars on the train. Use them. You world be amazed how I look in trains, and on a 9 car train, the middle three cars are SRO, but the last 2-3 cars still have seats with no one in them. All because people are too lazy to walk down the platform a bit.

#19. Please do not p*ss, s*it, cut your hair, clip your nails, wipe boogers, or anything else nasty and that involves passing germs on BART. You're not the only one on the train or that has to use the train. Again, BART karma will catch you, and you're gonna eventually be a victim to someone's nasty behavior. Watch.

#20. The yellow barriers on the platform floor are there for a reason. You are to stand behind them, especially when a train is arriving into, or departing a station. They are not for decoration, and are there for your safety. I saw a dude that thought he was cool and stood too close to a train coming into a station. One of the metal grab-bars slammed into his hand as the train went by at 30 something MPH. I bet that felt good.

#21. If you can help it, please try not to fall asleep on BART. It's a quick way to get yourself robbed, assaulted, or somewhere you don't wanna be because you fell asleep and missed your stop.

#22. Keep a handle on your belongings! If you lose something on BART, you're probably never gonna see it again. So if you wanna keep it, keep it close to you.

Happy Riding!

additions from a rider: #23.

additions from a rider:

#23. Don't ask station agents ANYTHING. They cannot hear you through the glass, they don't know anything, and they get angry when asked. Their job is to sit there, ignore you, and earn $60,000/year.

#24. Don't lose anything. You may get lucky and a passenger will turn it in to a nearby station, but otherwise you're shit out of luck. You can try the BART lost & found, located at the 12th Street Oakland City Center station. It is conveniently open from 3:30 - 4:15 PM on the third Thursday of every month.

#25. Regarding rule 14: Don't expect to be able to throw anything out, food related or otherwise, on any BART platform. There are no trash cans ANYWHERE except outside the station, or right by the exit.

#26. You can stand in line while awaiting a train, but I may cut you. This is especially true for people who form a line 10 feet away from the black marker indicating where the door will open. I don't know what you think you're doing, but as soon as people get off I am getting on.

#27. If you are waiting for a train, look to see where people who are exiting the train might be going. For instance, if you are standing 4 feet from the door, but directly in between the door and the nearest stairway/escalator, I will probably bump into you. Not because you were standing right in front of the door, but because you're an idiot.

#28. Regarding Rule 23. Give

#28. Regarding Rule 23. Give station agents a break. I know some of them are crabby, stand-offish, and sometimes downright rude, but they truly have the worst job at BART. Try dealing with some of the stuff they deal with on a day to day basis, and I'm willing to bet after a few weeks your attitude won't be so friendly either. If given the choice between taking a station agent position or quitting, I'd quit.

Station Agents do get a bad

Station Agents do get a bad rep. I used to be one so I know. It's probably the toughest job at BART. My philosophy was always if you came up to me with attitude I'm not gonna bend over backwards to help you. And I use to get so angry with my co-workers who were just rude no matter what the situation was. If you don't like people, you should not be a Station Agent. So when you're ticket is de-magnatized, or you left your purse/wallet/laptop/child on the train, come up with a smile and most (I wish all) Station Agents will do everything they can to help you out. I know sometimes you may not like the outcome, but it is not the Agents fault. Hug an Agent today!

A few years ago, I was

A few years ago, I was heading towards Daly City to drop off my son to school. We get off at Glen Park. Right when the train left I realized my wallet fell out of my pocket and the train was gone.

I quickly ran up to the Station Agent and he made a few calls and somehow he figured where the train was and told the Operator to look for my wallet. I was lucky because it was a morning commute and this was the opposite direction so the train was almost empty.

The most amazing thing happened, the Station Agent told me to wait back downstairs and wait for a train that was heading for Fremont. Apparently, the Operators gave my wallet to the other train going the other direction and that Operator gave me my wallet as I stood by Train 2 spot. I was very very fortunate. The Operators didn't take anything out of my wallet. I went back up to that Station Agent and got his name and wrote BART management a letter about the outstanding job the Agent did and the two other Operators which I didn't get the names for.

Unfortunately, BART management never got back to me about my commendation letter but hopefully those employees were commended. I know not all agents would do that but I was lucky to have the good ones!

PS: it was so long ago that I forgot the Station Agents name or else I would definitely mention it here.

Happy Riding!
BART nubee

That's really not ok. If

That's really not ok. If your job is to be the first person a rider comes to with a problem, you will by definition be getting your share of frustrated people trying to talk to you. It's not their job to be extra friendly about it, just so you are inclined to help them. I have yet to have a single positive experience with a station agent. No matter what you do, or how you ask them anything, the ALWAYS 1) try to ignore you, 2) roll their eyes, 3) give you an answer that involves some sort of hassle on your part. I don't go up to them trying to be a jerk, but invariably leave feeling like I want to give them a piece of my mind.

Train Operator since 2003's picture

Any agent who has worked for

Any agent who has worked for bart for any significant length of time is rewarded with the keen ability to sense an asshole before they even speak. This keen skill is further enhanced as the years go by to the point to where they can sense one at a distance. I myself have witnessed a master agent sense an asshole coming down the stairs long before the asshole appeared. This is a great and terrible power for it too has a dark side. What you have encountered is the Sith Agent and it's pupil. Always there is a master and always a pupil.

My friend what I am trying to say is they can see you coming long before you even speak and it's not that you invariably leave feeling like you want to give them a piece of your mind. It's you already gave it to them before you even spoke, the problem lies with you, not them.

Your poor attempt at humor

Your poor attempt at humor belies one very important point -- these people have no intention of being polite or helpful in any way at any point. The worst thing I have ever said to a station agent is (as I was trying to exit the station with a demagnatized card and catch a bus that was just pulling in) "I am sorry, my card has enough fare on it but I don't have time to wait." To which she replied, rolling her eyes, "Oh you don't have time? Really. What's so important??" I was already running to the bus though.

All other interactions have been for lost or damaged cards, one time I lost my cell phone. Never have I been confrontational in any way. It's odd that you presume that I am the cause of their complete lack of friendliness, helpfulness, or professionalism when you're obviously familiar enough with them to know that they behave like this frequently.

Train Operator since 2003's picture

Ok, You've just proved my

Ok, You've just proved my side of your rant.

What you described to me is really close to fare evasion no matter how rightous you feel. Let me try to explain it to you a different way. Imagine you ate at a diner and when it came time to pay the bill you just tossed the bill and some unknown amount of money at the person at the register who has no idea what you ate and then you proceeded to dash out. how would you think they feel.

You remind me of the guy in the washington mutual commercial "Just came from a job interview, nailed it!" You just have no concept of how others percieve you

The whole "I'm sorry" statement should have been I'm sorry I have no intention of letting you figure what is wrong so you can help or assist me. Again, it is you that was rude.

The fact that you have lost or damaged cards on multiple occasions is also a huge red flag in the responsibility department.

You are right about one thing I am very familiar with the Agents because I used to be one. Now before you go rolling your eyes let me tell you I only had problems with 2 people in the 2 years I was doing that job. The first guy was very drunk and the second guy walked his penis down the stairs (at MacArthur) urinating as he went baptizing fellow commuters who had no idea what was raining down on them.

I have a pretty good memory when it comes to faces and if you were a regular rider during my shift I would have(as I have done many times)understood your desire. I personally know/witnessed many great acts of kindness that many agents have done but yes, I have seen some agents that were assholes.

Unless you have been one you truly don't know how abusive the public can be. And yes, they really do get a sense as to what you are all about so again, the problem is you.

I'm sure you don't believe me and I am doing my best to help you understand but that is the very nature of assholes is that they can't see how they affect the people around them.

Train Operator since 2003's picture

OK I've had some time to

OK I've had some time to think about your problem and I realized I offered no solution to help so here goes.

Since you travel through the system here's my challenge/suggestion
As you enter/exit the station and if you see an Agent get their attention and say good morning/evening etc. (bonus if you wave your hand with all of your fingers in the upright position) as you continue on. Do this every time. This act requires very little energy and should reap you huge rewards in the future.

How is this possible you ask?
Agents recieve so little love and so much abuse that even the most hardend Sith Agent will eventually soften (but only for you)what happens is since they get so little love they will start to remember you and some may even look forward to seeing you every day.

Imagine walking by a dog that gets ignored or kicked all the time and then you pass by with a few words of kindness and maybe a small treat once in a while. Sure at first it's gonna not understand you but eventually it will get the idea and next thing you know it's tail is a waggin' when you show up.

The next time you have a problem that agent will do everything they can (including breaking some rules if need be) to help you.

Now go use your Jedi powers and help me return the Dark Agent to the path of good.

Good luck!

I think you're simutaneously

I think you're simutaneously missing my point and justifying what is genuinely unacceptable behavior by station agents. I said that THE WORST thing I have ever done to a station agent is the quick apology/hand them the card and run. Any other time I have approached them it was with the attitude common to respectful, courteous adults - and 90% of the time I got the ignore/eyeroll treatment back. You're trying to tell me that they know I am going to be a jerk, without me saying a thing. Bullshit. That would imply that they can not only read minds, but they care at all about me or any other rider enough to form such an opinion. This is from 5 years of everyday BART commuting. Yeah, out of those many hundreds (ot 1000's) of rides, I have lost or damaged several tickets, requiring a visit to the "booth of clairvoyance".

In my extensive experience riding BART, the overwhelming majority of station agents are rude, unhelpful, and have a huge chip on their shoulder. None of them have exhibited any psychic powers, nor have I provoked what is unprofessional and frankly childish behavior. So that's why I wrote about it. Your defense of them certainly hasn't shown me any reason to suspect I have any power to change that.

I know you probably need the last word on this, so have at it.

Train Operator since 2003's picture

I think you have brought us

I think you have brought us full circle and there is nothing I can add to this exchange of ideas so I will defer to any who care to add a response to these posts. If the majority of folks think I am wrong about you Ok, I apologize in advance but if the folks tend to agree with me then please try my suggestion.

eastbayman's picture

my only comment is that it

my only comment is that it really depends on the situation. Some have good and bad experiences with Station Agents. Doesn't that sound like how it is in your life in general?

Comedy Gold!

Comedy Gold!

When I used to ride bart

When I used to ride bart alot (from 95-2003), I would sometimes need to talk to the agent for one reason or another. I never had a problem with them, and they were always helpful. Frankly, from your comments and your set of 'rules', it appears that your personality is the problem. Try being curteous to others, and you'll have a better experience.

More don'ts: #24: Don't

More don'ts:

#24: Don't blast your iPod at the highest decibel. You may not realize that the WHOLE car can hear your Jay-Z or Creed songs. Or get some better headphones.

#25: Stop screaming into your cellphone. We don't need to hear about your fight with your boyfriend. It's bad enough that we have to listen to rap or rock at 7:00am, but it's worse when someone doesn't have the courtesy to monitor her voice volume.

#26: When we're packed like sardines into a rush hour car, take off your fully loaded backpack and hold it at your feet. This goes for oversized satchels/shoulder bags (except for purse). Do you realize that you're banging someone in the chest or arm, each time you move?

eastbayman's picture

#27: Don't fart when the

#27: Don't fart when the train is full! There is no escape. We have to suffer till the doors open at the next stop!

Rule #30 Stop doing personal

Rule #30
Stop doing personal hygeine stuff on the trains. especially the fingernail cutting. I wil personally kick your ass next time i see you doing that.

#31 Stop Snitching

#31 Stop Snitching

quote/ #31 Stop

quote/
#31 Stop Snitching
quote/

No that's rule number 31 on how to turn your neighborhood into a ghetto. You posted to the wrong thread.

Train Operator's picture

Speaking of snitching, these

Speaking of snitching, these little thug babies sprouting up need to be reported any time they are hostile or intimidating.

If you see anything that disrupts your enjoyment of your ride feel free to intercom the train operator at the red button on either end of the car.

One more thing, if you feel uncomfortable walking to your car from the train tell the agent at your entry point and they can have someone walk you to your car at your end point.

that's fantastic about the

that's fantastic about the entry gaent & walk to car, if their Not there, can you tell a train operator when u get on the train?

Train Operator's picture

I would say yes, but Central

I would say yes, but Central Control would probably say to see the Agent at the end point (and wait).

You can also call BART PD and request if there isn't an Agent at your entry point.

Keep in mind it does take a while sometimes which is why I say ask or call from your entry point.

>#11. I don't know when the

>#11. I don't know when the next SFO train is coming. Actually, I find out by looking at the platform signs as >I depart telling me how far it is behind me. So should you.

Err, if your train is running late, and I'm trying to connect to CalTrain, I don't know whether the Millbrae SFO train is just in front or just behind this one. And I will ask on the intercom for you to check with dispatch.
If it's still behind us, fine, I can do what I'd planned to do, which is ride BART all the way to Millbrae for that connection. But if it's just in front, then I've missed that connection, and I'll get out in downtown SF, and go to 4th and Townsend. So I will ask in that situation, and if you don't tell me (or give me wrong information), I'll file a complaint, giving the car number I'm in, the destination of my train, and the time.

>#16. If you see, feel, or smell something funny in a car, REPORT IT!
I agree totally about reporting things that aren't working- there's not enough time in the day, much less money in the budget, to check everything. If riders don't report problems, too often you won't know that something's broken or needs attention. I saw someone get ill on a train the other day, who went to the area between the cars to vomit (a reasonable thing to do), and called the operator to tell them, so that the area could be cleaned up at the next opportunity.

And I'm going to start carrying nail clippers, so I can clip my nails on BART. Some of you are way too controlling and need a lesson in tolerance. GET OVER IT.
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