Best Agent I have seen
Today, I was taking my out of town family to the city. I really did not have a plan, other than going to to pier 39. There was six of us, trying to buy tickets (did you know there is a limit on how many tickets you can buy with a Credit Card), When Gene the Station Agent at the Walnut Creek Station walked up to us and asked us, if we needed any help....When was the last time a station came out of the booth? I told him, We wanted to go to the pier. His response was, "Are you native or tourest? The reason I ask you is because, there are a few ways to go about this......"
Gene, After I explained my situation went on to write out a complete tour of the city for us. Today, my family saw more of the city with his directions then we have ever seen, complete with places for us to eat!
I have never had a station agent, leave the booth to ask if I needed help much less, offer me a walking tour of the city, places to eat and shop. Gene at the Walnut Creek station was "AMAZING!" I wish BART hired more agent like him.
Had a great time, "THANK YOU"
Keith and Family
That's great to hear for a
That's great to hear for a change. Please make a comment to BARTs customer service department letting them know how pleased you were with that employee.
that is so cool!
that is so cool!
That IS cool! Too little
That IS cool! Too little positives in the world, it's nice to see that some people realize that they're living in the world with other human beings.
Happy Riding!
I ride BART quite frequently
I ride BART quite frequently and it's normally interesting to see people just walk out side gates and not pay for their ride. But, for the past couple of weeks, I have noticed that you have put an agent in the middle booth at Civic Center (SF). First, I'd like to commend you for doing that because during the morning commute, it's very much needed. In any case, not only did you put an agent there, but a very nice and plesant one. She's very attentive and even one morning when someone was practically cursing her out, she maintained her cool, and just let the woman yell, and calmly gave her the procedure. The woman obviously was not having it, and from what I saw, stormed off. Not sure if she paid her fare or what the end result was, but I commend the agent for being professional. You should keep her, and specifically her, at that booth. She is a true example of why I continue to ride BART and a positive representation of how your station agents should conduct themselves. I know we as riders can be difficult, especially in a hurry, but I do commend her. I don't know her name, but she is a very nice looking young lady, African American, curly hair, wears glasses, and is at the middile booth at Civic Center, normally during the morning commute hours (I come through between 7-7:30am). Thanks again for hiring some professional people.